Terms of Service

1. Introduction and Acceptance

Welcome to Ordo! These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Ordo ("Company," "we," "us," or "our") governing your access to and use of our AI-powered property management platform, website, software applications, AI assistants, integrations, and related services (collectively, the "Service").

By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all users, including but not limited to property managers, property management companies, tenants, vendors, and visitors to our website.

2. Definitions

• "Service" means the Ordo platform, including all software, applications, websites, AI features, and related services
• "User Content" means any data, information, text, files, images, or other materials uploaded, submitted, or transmitted through the Service
• "Account" means your registered account that enables access to the Service
• "Subscription" means a paid plan or tier that provides access to premium features of the Service
• "AI Co-pilot" means our artificial intelligence-powered assistant that provides automation, insights, and recommendations
• "Third-Party Services" means external platforms, services, or software that integrate with Ordo (e.g., Yardi, Entrata, AppFolio)

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement.

3.2 Account Registration

To access certain features of the Service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to use strong passwords, enable multi-factor authentication when available, and immediately notify us at support@Ordospaces.com of any unauthorized access or security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. License and Use Rights

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with your Subscription tier (if applicable).

4.2 License Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Use the Service to build competitive products or services
• Share your account credentials with others or allow unauthorized access
• Use automated systems (bots, scrapers) to access the Service without authorization
• Resell, sublicense, or commercially exploit the Service without our prior written consent

4.3 User Obligations

You agree to use the Service only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations, including but not limited to property management regulations, fair housing laws, data protection laws, and intellectual property laws.

5. User Content and Data

5.1 Ownership of User Content

You retain all ownership rights to User Content you upload, submit, or transmit through the Service. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, modify, and display your User Content solely to provide, maintain, and improve the Service.

5.2 Responsibility for User Content

You are solely responsible for your User Content and represent and warrant that:

• You have all necessary rights, licenses, and permissions to use and grant us rights in your User Content
• Your User Content does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Your User Content is accurate, complete, and not misleading
• Your User Content complies with applicable laws and regulations

5.3 Content Removal

We reserve the right, but not the obligation, to monitor, review, and remove any User Content that violates these Terms or is otherwise objectionable in our sole discretion. We may also suspend or terminate accounts that repeatedly violate these Terms.

5.4 Data Backup

While we maintain regular backups of our systems, you are responsible for maintaining your own backups of important User Content. We are not responsible for any loss or corruption of User Content.

6. AI-Powered Features

6.1 AI Co-pilot Functionality

Our Service includes AI-powered features such as automated invoice processing, MOR report generation, tenant communication, vendor management, and intelligent insights. These AI features are designed to assist with property management tasks but are not replacements for professional judgment.

6.2 AI Outputs Are Advisory

All AI-generated outputs, recommendations, insights, and automated actions are advisory in nature. You are solely responsible for reviewing, verifying, and approving all AI-generated content before relying on it or taking action based on it. We do not guarantee the accuracy, completeness, or suitability of AI-generated outputs for your specific circumstances.

6.3 AI Training and Improvement

To improve our AI features, we may use aggregated, anonymized, or de-identified data from User Content. We will not use your personally identifiable information for AI training without your explicit consent. For more information, see our Privacy Policy.

6.4 Limitations of AI

AI systems may produce errors, inaccuracies, or unexpected results. You acknowledge that AI outputs may not always be correct, complete, or appropriate for your needs. You agree not to hold us liable for any decisions made or actions taken based on AI-generated outputs.

7. Payments and Subscriptions

7.1 Subscription Plans

Certain features of the Service may require a paid Subscription. Subscription plans, features, pricing, and billing cycles are displayed on our website and may be updated from time to time. By subscribing, you agree to pay the fees specified for your chosen plan.

7.2 Billing and Payment Terms

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Payment is due immediately upon billing, and your Subscription will automatically renew unless cancelled. You authorize us to charge your payment method for all fees associated with your Subscription.

7.3 Price Changes

We reserve the right to modify Subscription pricing at any time. Price changes will apply to your next billing cycle after notice (which may be provided via email or through the Service). Continued use of the Service after a price change constitutes acceptance of the new pricing.

7.4 Cancellation and Refunds

You may cancel your Subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of the billing period for which you have paid.

Refunds are generally not provided for partial billing periods or unused portions of Subscriptions, except as required by law or at our sole discretion. All fees are non-refundable unless otherwise stated.

7.5 Failed Payments

If payment fails or is overdue, we may suspend or terminate your access to paid features. You remain responsible for all outstanding fees. We may charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all software, code, designs, graphics, text, logos, trademarks, and other materials, is owned by Ordo or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws. Except as expressly granted in these Terms, you have no rights in or to our intellectual property.

8.2 Feedback

If you provide us with feedback, suggestions, ideas, or other comments about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation or compensation to you.

9. Third-Party Services and Integrations

9.1 Third-Party Integrations

The Service integrates with third-party property management systems, payment processors, and other services (e.g., Yardi, Entrata, AppFolio). Your use of Third-Party Services is subject to their respective terms of service and privacy policies. We are not responsible for Third-Party Services or their availability, functionality, or compliance.

9.2 Data Sharing with Third Parties

When you enable integrations with Third-Party Services, you authorize us to share your data with those services as necessary to provide the integrated functionality. You are responsible for configuring and managing your integrations and for any data shared through integrations.

9.3 Third-Party Links

The Service may contain links to third-party websites or resources. We are not responsible for the content, privacy practices, or availability of such external sites or resources. You acknowledge and agree that we are not liable for any damage or loss caused by your use of any third-party content, goods, or services.

10. Acceptable Use and Prohibited Activities

10.1 Prohibited Uses

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraud, deception, or illegal activities
• Harass, threaten, or harm others
• Upload malicious code, viruses, or harmful software
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to the Service or other accounts
• Reverse engineer, decompile, or disassemble the Service
• Scrape, crawl, or use automated systems to access the Service without authorization
• Resell, redistribute, or commercially exploit the Service without permission
• Impersonate others or provide false information
• Use the Service to compete with Ordo or build competitive products
• Violate any fair housing, anti-discrimination, or property management regulations

10.2 Enforcement

Violation of these Terms may result in immediate suspension or termination of your account, legal action, and liability for damages. We reserve the right to investigate violations and cooperate with law enforcement authorities.

11. Service Availability and Modifications

11.1 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We are not liable for any downtime or service interruptions.

11.2 Service Modifications

We reserve the right to modify, update, discontinue, or replace any part of the Service at any time, with or without notice. We may add, remove, or change features, functionality, or pricing. While we will use reasonable efforts to provide notice of material changes, you are responsible for reviewing updates to the Service and these Terms.

12. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.

We implement industry-standard security measures to protect your data, but no method of transmission or storage is 100% secure. You acknowledge that you use the Service at your own risk regarding data security.

13. Termination

13.1 Termination by You

You may terminate your account at any time by canceling your Subscription (if applicable) and contacting us to request account deletion. Upon termination, your access to the Service will cease, and you will not be entitled to refunds for unused portions of your Subscription.

13.2 Termination by Us

We may suspend or terminate your account immediately, with or without notice, if you violate these Terms, engage in fraudulent or illegal activity, fail to pay fees, or for any other reason we determine in our sole discretion. We may also discontinue or modify the Service with notice to active users.

13.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your account and User Content, although some information may be retained as required by law or for legitimate business purposes. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification.

14. Warranties and Disclaimers

14.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

14.2 AI and Automation Disclaimers

AI-GENERATED OUTPUTS, AUTOMATED ACTIONS, AND RECOMMENDATIONS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING AND APPROVING ALL AI OUTPUTS BEFORE RELYING ON THEM. WE DISCLAIM ALL LIABILITY FOR DECISIONS MADE OR ACTIONS TAKEN BASED ON AI-GENERATED CONTENT.

14.3 No Professional Advice

The Service is a technology platform and does not provide legal, financial, tax, or professional property management advice. You should consult with qualified professionals for advice specific to your situation.

15. Limitation of Liability

15.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ORDO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

15.2 Maximum Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify, defend, and hold harmless Ordo, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, (d) your violation of any third-party rights, or (e) your violation of any applicable laws or regulations.

17. Dispute Resolution

17.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@Ordospaces.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes within 30 days.

17.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action, consolidated action, or representative proceeding. You waive any right to participate in class actions or collective proceedings.

17.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms (other than arbitration) shall be brought exclusively in the state and federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be effective 30 days after we post the updated Terms or send notice via email. Your continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

We encourage you to review these Terms periodically to stay informed of updates. The "Last Updated" date at the top indicates when these Terms were last revised.

20. Miscellaneous Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Ordo regarding the Service and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

20.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations without restriction.

20.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or failures of third-party services.

20.6 Contact Information

If you have questions about these Terms, please contact us: